When the Be My Eyes app is first launched it asks: "What is your role?" The user can then choose: "I am blind" or "I am sighted".
If the user is blind, it goes on to set out the rules and what can be expected: "The helpers in the Be My Eyes network are volunteers and we cannot guarantee the quality of their help or take responsibility for any of their actions. Furthermore, because we rely on real people to help you, we encourage you to be patient. When you request help you may under no circumstances share any nude, unlawful, hateful or sexually suggestive content via the service."
But is a video link to a random person entirely safe if you can't see? Some have reasoned that blind people already have to flag strangers in the street if they want directions, so doing it over the internet is arguably less of a physical risk. But Wiberg points out other obvious security concerns should be kept in mind when using the app. "You should never show your credit card to some total stranger," he says. "You have to use your family or friends for that kind of stuff.
If the user encounters any abuse they can report a volunteer. Wiberg says the app gives no information about the location of either the user or helper.