Also, the template was confusing for many because they had to wade through a lot of code they didn’t understand. One part of this con- tent model was right—giving the person with the content knowledge the power to update the content while centrally controlling parts that should remain consistent throughout the website. Unfortunately, the technical piece of the model
didn’t support this goal. It required too much technical knowledge from the content providers. The real solution was a system that would allow the content providers to focus on their content and leave the technical knowledge to
others.