Q53. An SLA contains a written description of arrangements, such as the content of the service agreed upon between the service provider and the user. Which of the following is an appropriate merit that is obtained by both the service provider and the user through concluding an SLA?
a) It is possible to confirm the validity of the charge rate, on the basis of the content of
the service performed.
b) It is possible to share common recognition of the content, scope of provision, and
minimum required level of the service.
c) It is possible to request to change fees when the content of the service is insufficient
or incomplete.
d) It is possible to perform business operations without excessive demands placed on
the content of the service.