0:00welcome to talkback now this month and actually writing to us buys a mother
0:06rules of engagement
0:07by kathleen brennan m leadership engagement by kathleen
0:11island so many things about all these books and i think they could be helpful
0:14for any manager leader just in general at the workplace with your teens
0:21and she's got a lot of different bottles and ways of thinking about your
0:25attention and how to engage in motivate employees on a regular basis are has not
0:29lots of it
0:30meetings i would really like about these both is a little smith model askin i_p_
0:36snack
0:36i think there is no model could be particularly helpful when you are
0:40leading a group
0:41and that they are coming to you with pushback or resistance which of course
0:46they're going to and and and people coming to you may be up most of all
0:49about the changes he'd be upset about what's going on about how their work is
0:54changed
0:55and this is not a monolith sigil a little acronym that you can use to help
0:59remind you how to handle those difficult situations so s stands for stock stop
1:06stopping don't overreact don't jump into who every fight you're invited to
1:11deberg people bringing up most of these to you can just stop and take your child
1:14take a breath
1:16you know take some time to calm yourself before responding
1:19the nest is that the end for dallas notice how you're feeling must know how
1:24you may have been triggered by as formal swept the other person is thinking and
1:28feeling in those moments just skip rei on your environment
1:33so you're stopping a dusty next part is to inquire
1:37to inquire from represent one of the cub or was it the p what's going on for them
1:42and how are you going to be able to help them
1:44and then the last one that he
1:46is they complain
1:47so many conversations don't yet know positively because really there's now a
1:52good outcome for the conversation there wasn't anything to walk away with
1:55so if the invisible smith model is to make a plan to you to work together to
2:00make a plan about handling or dressing person has come to you about
2:05so i think i find lots of places that you can meet he says that while up is it
2:10so it is one of the pieces of tables but i don't like so i hope you get a chance
2:14to pick up these books and read them
2:16we'll see you next time