The release of the iPhone in 2007 sparked an unprecedented transformation in how consumers can interact with mobile technology (Sobhany, 2010). Developments in mobile applications(apps) have created a new realm of possibilities in mobile relationship marketing. Companies can use apps to create personalised content that promotes brand engagement and gives the mobile handset a ‘sustainable utility’ (Chiem et al., 2010). However, as Chiem et al. (2010) conclude, achieving sustained usage and acquiring and retaining consumers amid the abundance of apps available presents a major challenge to marketers.