1. Introduction
Educational institutions are facing important challenges of the modern era as the revolution of technological
advancement, globalization, diverse social requirements, the requirement of continuous education, the creation of
new jobs, etc. So, in order for the Greek educational system to continue its successful operation through time, it
must be reformed and its objectives should be re-examined. The Greek educational system needs to provide high
quality services and present excellence in all aspects of regardless of its size, its learning environment, its culture
and its background (Steed et al, 2005). As emphasized by Rigatou (2002; pp: 28) the educational system" should be
able to deal with and understand the developments and the requirements of a completely new era, during which both the production process and the scientific research change. The old one is obsolete"
The concept of quality in education system is fundamental. The quality of education concerns a number of
interested parties or as mentioned in Anglophone scientific literature as Stakeholders. The excellence model
European Framework Quality Management (EFQM) constitutes one of the most important and most controversial
options for the management and evaluation of the quality of institutions of education