A few seconds pass before Mettaton speaks up. “Darling, I have a confession to make.”
“Huh?” You stopped and looked up at him.
He wore a pained expression, a hand pressed to his chest, leaning back in a dramatic pose. “Alas, I have had the pleasure of meeting with you, and yet I still don’t know your name.”
You paused, registering what he just said, and couldn’t hold back your initial reaction, which was to laugh. You covered your mouth with a hand to try and stifle your laughter, but to no avail, you kept laughing.
Mettaton pouted. “And what’s so funny?”
But you couldn’t stop, you just kept laughing. Soon, your gained attention from Alphys and Undyne and the two of them made their way over.
“What’s so funny? What happened?” Alphys asked.
You closed your eyes, and small tears began to run down your cheeks as you kept laughing.
“I think you broke them.” Undyne snickered.
In 1999, Locker examined the extant literature on negative messages, including the prescriptive practices from 57 textbooks. She found that the conventional wisdom on negative messages was contained in six principles in effect, the classic sandwich. Te most frequently suggested sandwich approach constructs negative messages with a prefatory buffer, the bad news, an explanation, and a closing buffer, thus "sandwiching" the bad news between pieces of additional communication and yet, in Locker 's survey of research in several settings, she found that the sandwich approach was deemed "not useful in the work place". Locker 's own research led her to conclude that only two pieces of the sandwich were valuable the directives to "present the negative as positively as possible and offer an alternative or compromise if one is available". Responding to Locker 's assessment agrees that the conventional wisdom is flawed and directs attention to the opportunity costs and psychological attribution processes of bad news as potential guides for rethinking bad news message construction. Limaye makes a compelling case for the value of explanation in a bad news message, claiming that the "price paid for nonprovision of explanation is lowered employee morale damage to employee satisfaction, and loss of management credibility". Although Limaye focuses on the explanation offered by the deliverer of the bad news and how tailoring that piece of the sandwich can positively influence the outcome he stops of a specific form or guideline for producing such a message.
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