• If the cancellation and amendment (changing room type, reduction of stay, number of rooms, or number of guest booked) results in a refund of payment, a handling fee will be changed at least equivalent to 5% of the amounts to be refunded, depending on such cancellation and amendment conditions.
• During Low Season, reservations cancelled or amended within three (3) days or less prior to the date of arrival will incur a one night charge. There is no refund for reservations cancelled or amended less than 24 hours from the date of arrival.
• During High Season, reservations cancelled or amended within seven (7) days or less prior to the date of arrival will incur a one night charge. There is no refund for reservations cancelled or amended within three (3) days from the date of arrival.
• In the event of during certain travel periods (Peak Season) such as New Year and Song Kran Festival, there is no refund for reservations cancelled or amended within 14 days prior to the date of arrival.
• Low Season: Chiang Mai start from 1 May - 31 Oct./ Chiang Rai: 1 Apr. - 30 Sep./ Lampang: 1 Mar. - 30 Sep./ Bangkok: 1 Mar. - 31 Oct./ Pattaya: 1 May - 31 Oct./ Phuket: 1 May - 31 Oct. Khon Kaen: 1 Apr - 30 Sep./ Udon Thani: 1 Feb - 31 Oct./ Huay Xai, Laos: 1 Feb - 31 Oct.
• Failure to arrive at your hotel will be treated as a No-Show and no refund will be given. There is no refund for early check out.
• Refund is only issued in limited circumstances, if the amendment results in a refund of payment, the remaining amount of refund (after fees charge) will be only returned to I am B2 Member Card for processing.
• If the room you are booking is labeled as non-refundable, non-cancellable, certain rates or promotion, special offers, or similar, all cancellations will incur a 100% charge, regardless of the date in which the cancellation is requested.
• For more information about our cancellation policy, please read our Terms and Conditions.
• If the cancellation and amendment (changing room type, reduction of stay, number of rooms, or number of guest booked) results in a refund of payment, a handling fee will be changed at least equivalent to 5% of the amounts to be refunded, depending on such cancellation and amendment conditions.• During Low Season, reservations cancelled or amended within three (3) days or less prior to the date of arrival will incur a one night charge. There is no refund for reservations cancelled or amended less than 24 hours from the date of arrival.• During High Season, reservations cancelled or amended within seven (7) days or less prior to the date of arrival will incur a one night charge. There is no refund for reservations cancelled or amended within three (3) days from the date of arrival.• In the event of during certain travel periods (Peak Season) such as New Year and Song Kran Festival, there is no refund for reservations cancelled or amended within 14 days prior to the date of arrival.• Low Season: Chiang Mai start from 1 May - 31 Oct./ Chiang Rai: 1 Apr. - 30 Sep./ Lampang: 1 Mar. - 30 Sep./ Bangkok: 1 Mar. - 31 Oct./ Pattaya: 1 May - 31 Oct./ Phuket: 1 May - 31 Oct. Khon Kaen: 1 Apr - 30 Sep./ Udon Thani: 1 Feb - 31 Oct./ Huay Xai, Laos: 1 Feb - 31 Oct. • Failure to arrive at your hotel will be treated as a No-Show and no refund will be given. There is no refund for early check out.• Refund is only issued in limited circumstances, if the amendment results in a refund of payment, the remaining amount of refund (after fees charge) will be only returned to I am B2 Member Card for processing.• If the room you are booking is labeled as non-refundable, non-cancellable, certain rates or promotion, special offers, or similar, all cancellations will incur a 100% charge, regardless of the date in which the cancellation is requested.• For more information about our cancellation policy, please read our Terms and Conditions.
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