the hotel room was luxurious and the staff was kind and helpful. we felt comfortable asking for directions and suggestions for spending our time in bangkok. the staff was happy to help and provided us with good advice. the location of the hotel is very central but we had better luck telling the taxi drivers to go to the ratchetewi bts stop than we did telling them the hotel name. they also offer free gym classes to hotel guests which we didn't take advantage of because we realized too late!