4.4JOB RESPONSIBILITIES:
Answering incoming calls and taking reservations based on information that you mustmemorize prior to a start date .Entering data into reservations system Follow up oncustomer leads DAILY and convert to sales being flexible.
4.4.1
WORK ON OUTLOOK
Perform any other work assigned by supervisor
4.5
NEW SKILLS WHICH I LEARNED:
I think this job help me a lot in making my conversation skill better. Then I didn’t havethe any working experience before, so it helps me very much to encourage me for future jobs. One thing that I really learned very much was standing on the reception, it wasdifficult for new comers, and there I just experienced how to check- in and check-out our customers.By sitting on the reservation desk one can understand the situation, and here reservationmanager should know that how many rooms are reserved, how many rooms are covered,and about empty rooms. And also banquets halls. Then how to reply after makingreservations by fax, by phone call, or by e-mail. Then if someone cancels the reservationhow to cancel it and then put the hard copy in the specific date file.The skills which are used were marketing skills, personal selling skill, and the basicconversation skills.