Follow-up
Dear Rod Stewards, / Dear Sirs or Madam,
It was a pleasure you used our service and thank you for your kindness.
In regard to your broken order because our logistic was accident on the way and we stopped system 3 hours for improves this problem. We understand how you feel.
As you requested full refund money back and we will give you free one product and 15% discount coupon.
Please find the attached in email and post box.
I appreciate you and I look forward seeing you use our service next time.