Ritz-Carlton is now working with its suppliers for quality management.
The firm has developed supplier certification, by which the company not only measures how often suppliers meet specifications on time, but how well they improve their cycle time from order to delivery.
"If they don't have the willingness to do that we can no longer do business with them," Mene warned.
"We want to see which suppliers are best able to meet our quantity needs, and which will meet our quality needs by doing an internal assessment or by applying for the Baldrige award themselves."