The experience provided valuable lessons, including the need to bring all levels of employees into the program and to show them how all will benefit from it. Mike Brunetti, FLP’s executive vice-president, now advises companies just beginning to implement quality management programs to start with the top and work down to middle management, then first-line management, and finally to first-line employees (Bacon, 1990). Brunetti said FPL’s experience also showed that in addition to team activity, it is equally important to have policies that stress external and internal customer satisfaction, that improve coordination within the company, and that concentrate company efforts on a few priorities at a time.