Thank you for contacting the Expedia Lodging Support Services team. A case has been created to help track your inquiry through its resolution: #34906185
We are currently experiencing a high contact volume and as such responses may be delayed. Please accept our apologies for this inconvenience.
Our operating hours are Monday to Friday from 9:00 to 18:00 THA. We are able to respond to most requests within one business day, although certain requests require more time to resolve. Please note that multiple requests sent in one email also may require more time.