This paper developed a survey tool that organizations can use to
measure their resilience. This provides organizations with information
on their resilience strengths and weaknesses so that they
can answer questions including how resilient are we, does our level
of resilience meet our expectations and those of our stakeholders,
and what could we do to improve? The new model of organizational
resilience developed through this research operationalized resilience
as a function of two factors: adaptive capacity and planning. Given
this two-pronged approach, organizations can identify which approach
they inherently favor and leverage those strengths while also
addressing potential weaknesses.