Skype for Windows Desktop
Using the Call Quality Monitor
First, check the Call Quality Monitor while you're on a call to check your connection speed. It’s located at the bottom-right corner of your Skype call window (you might need to move your mouse to get it to show up).
White () – Good connection; you and your friend both have fast connections.
Yellow () – Medium connection; should still work for voice calls.
Red () – Poor connection; either you or your friend don't have sufficient bandwidth to ensure a good Skype call.
Improving your connection
There are a few things you can try to improve the quality of your connection:
• If using WiFi, try moving to improve your signal strength or connect directly to your router using an Ethernet cable.
• Close any programs that are using your connection: for example, file-sharing applications, download managers, streaming audio or video, etc. This will ensure that Skype can take advantage of the available bandwidth you have.
• If all else fails, we suggest speaking to your internet service provider. They can test your connection.