Quality is important to the employees of a Fortune 500 leisure furniture manufacturer and retailer Franchise owners are required to operate their stores with a focus on high quality knowing that their license may be revoked if the corporation judges their quality to be inadequate. Franchise owners recognize that commitment to quality begins with management and filters down to all areas of the business Managers believe that if they cut corners, their employees are likely to do the same They emphasize that things should be done correctly the first time and that there is always something that can be improved They are never totally satisfied with the present level of quality. This commitment to the pursuit of excellence is passed down to every employee The franchisor's quality motto is:Excellence and quality are not destinations; they are joumey: maker .