This research investigated consumers’ attitude towards viral marketing and
studied four dimensions that potentially influence consumers’ attitude towards viral
marketing. Four hypotheses were developed to test the relationship between viral
marketing and perceived informativeness, entertainment, irritation, and credibility of
viral marketing messages.
Firstly, on the basis of the study results H1 is accepted. This shows that the
perceived informativeness of viral marketing messages does generate positive
consumers’ attitude towards viral marketing. The study results indicate a positive and
strong relationship between the two variables thereby proving H1. The results of the
current research are consistent with the results of the previous researches conducted by
Tsang et al. (2004), Haghirian et al. (2005), Saadeghvaziri and Hosseini (2011) and
Muzaffar and Kamran (2011). According to all these researches, informativeness is an
important predictor of the value of viral marketing and plays a significant role in
determining consumers’ attitude.