Improving administrative and internal business processes is an
important way to improve the overall efficiency of your
employees. When you give knowledge workers good internal
tools, you also send them an important message: when employees
see a company improve efficiency and get rid of time-draining
routine administrative tasks, they know that the company values
their time and wants them to use it profitably.
It's easy to measure when you make your factory workers
more efficient. It's hard to measure when you make your
knowledge workers more effective, but it makes sense that
workers who aren't burdened by routine tasks will do better
work. The benefit to customers is that your employees spend less
time on paperwork and more time on customer needs.