Dear Sugar Marina Resort - FASHION - Kata Beach,
Thank you for working with Booking.com.
We’re reaching out to you about reservation 845662686 for 静 卢, check-in date 2015-10-07.
As spoken with Ms Pattima/Reservation, the guest could not travel to your country due to weather condition, their flight has been cancelled and need to cancel this reservation. (Guest can provide the proof of flight canceled)
We’re aware that there is a penalty associated with the cancellation but request that you exceptionally waive the fees.
Kindly consider the guest’s request and let us know of your decision at your earliest convenience.
Please note that in case of cancellation, Booking.com will not charge commission.
The original reservation remains valid with the original terms and conditions unless you receive a notification from Booking.com.
Thank you in advance for your understanding and cooperation.
Kind regards,
--
Verna Chen
Booking.com Customer Service Team