Evoked Set – The group of brands or businesses that come to a customer’s mind when he or she thinks of a type of product. • Cognitive Dissonance – The conflict (i.e. remorse) that buyers feel after making a major purchase.
Evoked Set– The group of brands or businesses that come to acustomer’s mind when he or she thinks of a type ofproduct.• Cognitive Dissonance– The conflict (i.e. remorse) that buyers feel after making amajor purchase.