Chapter 9 / New – Product development and product life-cycle strategies
Video Case
Electrolux
Since the 1920s, Swedish company Electrolux has been making
And selling home appliances worldwide. Decade after Decade, the
Company, Originally known for its vacuum cleaners, has been
Turning out innovative products in way that seems to magically
Predict what will work for consumers. The success of Electrolux’s
New product development process results from more than just
Technological and design expertise. More importantly, it is rooted
In what the company calls “ consumer sight. “
The concept of consumer insight is integrated into the
Electrolux marketing strategy. It involves starting with the customer
And working backward to design the product. Electrolux
Employs various methods to get deeply into the consumer ‘ s mind
And to understand consumer needs. It then boils down that
information to form concepts and form concepts, it design products.
Because of Its customer-centric approach , Electrolux refers to
Isself as the “ thoughtful ” design innovator and has for years
Stood behind the slogan “ thnking of you “
After viewing the video featuring Electrolux, answer the following
Questions about the company’s new product development process
1. what is consumer insight? What are some ways in which Electrolux develops consumer insight ?
2. describe how Electrolux might go about developing products if it were focused solely on engineering and technology. What might be the result of this product-development process ?
3. with household appliances in mind, identify some consumer trends form the video, as well as any other that you can think of. Explain how new products could take advantage of each trend.
-
Chapter 9 / New – Product development and product life-cycle strategies
Video Case
Electrolux
Since the 1920s, Swedish company Electrolux has been making
And selling home appliances worldwide. Decade after Decade, the
Company, Originally known for its vacuum cleaners, has been
Turning out innovative products in way that seems to magically
Predict what will work for consumers. The success of Electrolux’s
New product development process results from more than just
Technological and design expertise. More importantly, it is rooted
In what the company calls “ consumer sight. “
The concept of consumer insight is integrated into the
Electrolux marketing strategy. It involves starting with the customer
And working backward to design the product. Electrolux
Employs various methods to get deeply into the consumer ‘ s mind
And to understand consumer needs. It then boils down that
information to form concepts and form concepts, it design products.
Because of Its customer-centric approach , Electrolux refers to
Isself as the “ thoughtful ” design innovator and has for years
Stood behind the slogan “ thnking of you “
After viewing the video featuring Electrolux, answer the following
Questions about the company’s new product development process
1. what is consumer insight? What are some ways in which Electrolux develops consumer insight ?
2. describe how Electrolux might go about developing products if it were focused solely on engineering and technology. What might be the result of this product-development process ?
3. with household appliances in mind, identify some consumer trends form the video, as well as any other that you can think of. Explain how new products could take advantage of each trend.
-
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