Hi Alice,
I’m not the owner of that shared inbox, so I think it might be Saravanan or Chuleeporn who own it. Has HUANG ZHENHUA(YH00028) tried adding the inbox yet? If not, have them try to add it. Then if that doesn’t work, they may need to just call the help desk to get their access added.
Steps to see of HUANG ZHENHUA(YH00028) can add the inbox in Outlook:
1. Go to the File tab and click the Add Account button.