Research and what it means
Xerox’s KM research wasn’t limited to within its own walls. Early on, Holtshouse and company turned to a range of experts. Xerox worked with Ernst & Young (www.ey.com) and coordinated with the American Productivity and Quality Center (www.apqc.org) on its knowledge management benchmarking research, with the fifth such work now in progress. Researching an accumulation of 75 case studies, Holtshouse was able to focus on 10 "key areas" in knowledge management. Those 10 areas are apparent in Xerox’s internal initiatives.