Introduction
John McLeod (1998 : 291-292) The theoretical models that were explored in earlier chapters tended to view counselling purely as a process which takes place in the immediate encounter between helper and client. The focus of these models is on what happens in the counseling room itself. They do not consider, at least in any systematic fashion, the context in which counseling takes place. When a counselor and client meet, it is not merely two individuals, but two social worlds, which engage with each other. Two sets of expectations, assumptions, values, norms, manners and ways of talking must accommodate each to the other. More than this, usually it is the client who is required to enter the social world of the counselor, by visiting his or her consulting room or office. The physical and emotional environment in which counseling takes place forms the backdrop for the counseling process and the quality of this environment is largely determined by organizational factors.
Counselling organizations can exert a strong influence on both their clients and their staff. The type of agency or setting, and the way it is organized and managed, may have an impact on many aspects of counselling, including the:
- number, length and frequency of sessions that are offered to clients;
- approach to counseling that is employed;
- adequacy of supervision and training provided for counsellors;
- morale and motivation of counsellors;
- sex, age and ethnicity of counsellors;
- furnishing in the interview room;
- perceptions clients have of the counsellor;
- security of confidential information;
- financial cost of counselling to client.
Introduction John McLeod (1998 : 291-292) The theoretical models that were explored in earlier chapters tended to view counselling purely as a process which takes place in the immediate encounter between helper and client. The focus of these models is on what happens in the counseling room itself. They do not consider, at least in any systematic fashion, the context in which counseling takes place. When a counselor and client meet, it is not merely two individuals, but two social worlds, which engage with each other. Two sets of expectations, assumptions, values, norms, manners and ways of talking must accommodate each to the other. More than this, usually it is the client who is required to enter the social world of the counselor, by visiting his or her consulting room or office. The physical and emotional environment in which counseling takes place forms the backdrop for the counseling process and the quality of this environment is largely determined by organizational factors.Counselling organizations can exert a strong influence on both their clients and their staff. The type of agency or setting, and the way it is organized and managed, may have an impact on many aspects of counselling, including the:- number, length and frequency of sessions that are offered to clients;- approach to counseling that is employed;- adequacy of supervision and training provided for counsellors;- morale and motivation of counsellors;- sex, age and ethnicity of counsellors;- furnishing in the interview room;- perceptions clients have of the counsellor;- security of confidential information;- financial cost of counselling to client.
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