Hello Worthless,
The E-Mail Address you used in this ticket does not match the address we have on record for this specific account.
You don’t need to create a new support account, because the possibility exists to add your account E-Mail Address to your already existing support account.
For privacy reasons, we have to ask you to perform this step, because we can only process requests for accounts which are associated with a registered E-Mail Address.
The steps to add your E-Mail Address are as follows:
Log into the Support Portal.
Click on Manage email address.
Click on Add email address.
Enter your E-Mail Address in the box and click on Send.
Check your E-Mail for our confirmation E-Mail and click the link to activate. You may have to search your spam folder to find this E-Mail.
Please let us know once you have successfully connected your support account with your E-Mail Address, so that we can help you as soon as possible.
Please note the following additional points:
Our confirmation E-Mail will be sent via the E-Mail Address noreply@gameforge.com. Please ensure that this E-Mail Address is on your list of allowed senders in your mailbox.
The provided link in the confirmation E-Mail is valid up to 24 hours. Once this time-limit has been exceeded, you will have to start the process again.
It is not enough to tell us the E-Mail Address connected to the Account. The connection of the E-Mail Address to the support system is required.
Of course we will be happy to guide you with any questions or problems you may have, in order to help you with any problems as soon as possible.
With best regards,