OEM’s after sales policy and customer’s maintenance behavior
Besides, we need to know more details about truck owners’ behavior of repairing or maintenance and the OEM’s after sales policy.
1. Whether truck owners will not choose 4S for repairing or maintenance once after the warranty period?
2. After research, we know Hino will sign a 5- year contract with customers about repair and maintenance .Is this incentive policy a common phenomenon in Thailand? How it works?