Interestingly, we found that our respondents perceived a number
of clinical and communicational functionalities of an EHR
system to be unavailable to them (see Table 2 ). For instance,
the “reminder for guideline-based interventions/tests” functionality
was available in 43% of the systems, and “electronic transfer of
prescription to pharmacy” in only 15%. Thus, it appears that not all
EHR systems are created equal in the eyes of their users. Moreover,
we found that family physicians did not use all of the functionalities
available in their EHR system. For instance, the “reminder
for guideline-based interventions/tests” functionality was actually
used by 29% of the surveyed physicians, and “electronic transfer
of prescription to pharmacy” by only 10%. The extent to which a
physician uses the EHR system was also ascertained for each FC, a
functional use score being calculated as the ratio of the number
of functionalities used over the total number of available functionalities
in the category