Knowledge management is a surprising mix of strategies, tools, and techniques—some
of which are nothing new under the sun. Storytelling, peer-topeer
mentoring, and learning from mistakes, for example, all have precedents
in education, training, and artificial intelligence practices. Knowledge management
makes use of a mixture of techniques from knowledge-based system
design, such as structured knowledge acquisition strategies from subject matter
experts (McGraw and Harrison-Briggs, 1989) and educational technology
(e.g., task and job analysis to design and develop task support systems; see
Gery, 1991).