Project Quality PlanningThere are various known approaches to ensure project quality – some of these are1. Six Sigma (6 σ)2. Cost of Quality (CoQ)3. Total Quality Management (TQM)4. Failure Mode and Effect Analysis (FMEA)5. International Organization for Standardization 9001, etc.All of these approaches essentially align with principles of project management such as carefulplanning in advance save a lot later, hence this section becomes necessary.What does project quality planning involves?To create project quality plan, project planner need to identify what are the quality requirements ofthe project, which all standards are we supposed to comply with and in what manner. Surely projectquality plans undergoes changes just as the master project plan.What can we expect project quality plan to highlight?Sr.NoItem Description1 Quality Process & PoliciesThe policies about quality assurance process to be followed, quality controls to be in place,process improvement being adopted are detailed2Cost-BenefitAnalysisProject planner need to build the business cases to present cost-benefitanalysis of quality assurance & control process to demonstrate benefits of :: Significant avoidance of rework Increase in productivity Quality & Reliability of deliverables,etc. factors which would satisfy quality expectations and accompanying costimplication.3 Cost of Quality This section gives stakeholders details of estimated cost to be incurred5. Project Quality Planning© Zilicus Solutions 2012during the project lifecycle by virtue of quality control & quality process:bifurcating/highlighting the cost projection in terms of Conformance cost (Prevention costs, appraisal cost) Non-Conformance cost (internal failure cost, external fail. cost)4Quality MetricsThis section will establish the metrics based on which quality controls canbe applied. Establishing quality metrics is very important to ensure stabilityand performance of the project. The parameters & permissible values suchas availability (acceptable: 98.95%), failure rate (0.02%) & frequency, budgetcontrol (cost overrun <4%), etc all these essentially governs & indicatehealth of the project to the stakeholders.5 QualityChecklistBased on the best practices, the project quality planner may provide qualitychecklist to ensure specific set of project activities are performed instandardized manner. Such checklists are quite useful in quality controls.6Control ChartsThis is chart representation to visualize process stability & performance.The project planner needs to specify the boundary & threshold limits toindicate when project stability or performance is getting compromised. Atwhat levels who’s intervention is expected etc is being charted out.
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