4.2. Minimal improvements at other PRIME intervention health centres
In one health centre allocated to the PRIME intervention (HC#3) where one health worker had attended all workshops and the other none, having joined after the workshops ended, focus group respondents reported the uninterrupted supply of RDTs and antimalarial drugs as the only improvement. No changes were reported in the interpersonal quality of care. Here, community members complained about discriminatory treatment, demands for illegal payments for drugs and occasionally being insulted and kicked out of the health centre. These complaints are retold in many different ways in an FGD conducted with community members who used this health centre. The quote below from one respondent summarizes the sentiments,
I was at the health centre when a man brought his child for treatment. When he arrived the child started vomiting and had diarrhoea. This gentleman was kicked out of the hospital with his child. We requested for a basin from the nurse so that we could bathe the child and have him treated. The nurse refused and instead insulted the man. This man eventually left without treatment. This made me really sad (40 year old married mother, primary caregiver. FGD#2).