In addition to usability tests, product stakeholders felt that it was valuable to get broader information about users and to get into the mindset of users outside the company:
I just find [UX] to be a strong resource whenever you just want to talk about something because [they] know users really well…and [have] good principles on how users would interact with this stuff…that for me is much more helpful for me than seeing [the] findings because I’m not a designer…my role is not to get [their] findings and then figure out how to incorporate them…for me getting into the frame of mind of the user is very valuable because I’m not the average user and I know that….working with that team to get that feeling is very valuable…