I think that the problems encountered in the service industry have found very often is the issue of employer, issue of employee but the most common is issue customer because the customer are different habit, different living, different requirement and etc. So employees need to adapt to everyone and prevent errors in the service employees should behave ethically. Business ethics it mean the production of goods and services management according to the return value of the investment by the fair to all parties is the owners, executives, colleagues, consumer service recipients, government and society for economic relationship. Example I am a customer I think that as well. The honesty is the most important thing But the problem is that some employees do not trust others such as To clean the room of the customer when customers away. When you do see the perfume of customers and you test the perfume but customer not allow to use. It not principle of privacy right and consumer right or it may be moved the thing without permission as a result to the customer can't find the thing and including shoplifting.