ß access pathways need to be simplified;
ß help material, including the Virtual Librarian2
, FAQs, technical help and pathways to
help screens need to be re-examined;
ß printed help guides need to be revised;
ß additional methods of online ‘live’ help need to be investigated;
ß license levels for databases need to be realigned according to usage patterns and user
demand;
ß database selection screens need to be re-written, to include descriptions that will assist
users to choose relevant databases;
ß technical access problems need to be fixed; and
ß additional staff assistance is required.