This article explores the evaluation process,
particularly in terms of offering the Library a
framework for negotiation with the various
stakeholders involved with the product. The
stakeholders included the publisher, faculty
librarians involved in materials expenditure
decisions, and product end-users. For the
negotiation to occur stakeholders needed to be
presented with a ‘meaningful construction
[which] makes sense’ of issues to do with the
product (Guba 1989, p.8). To construct this
reality the Library used two basic evaluation
processes of inquiry. These were firstly, thestatistical analysis of the product’s own
generated statistical data and secondly, a user
survey. Results of each process were fed back
to stakeholders but all acknowledged that
neither really presented “a true state of affairs”
(Guba 1968, p.8) as each methodology had its
inherent assumptions and gaps in its findings.
The problems with each methodology will be
discussed as will the findings. Whilst neither is
a complete picture both methodologies did
provide issues for discussion with stakeholders
so that the negotiation process could be
undertaken and a course of action agreed to.
This article explores the evaluation process,particularly in terms of offering the Library aframework for negotiation with the variousstakeholders involved with the product. Thestakeholders included the publisher, facultylibrarians involved in materials expendituredecisions, and product end-users. For thenegotiation to occur stakeholders needed to bepresented with a ‘meaningful construction[which] makes sense’ of issues to do with theproduct (Guba 1989, p.8). To construct thisreality the Library used two basic evaluationprocesses of inquiry. These were firstly, thestatistical analysis of the product’s owngenerated statistical data and secondly, a usersurvey. Results of each process were fed backto stakeholders but all acknowledged thatneither really presented “a true state of affairs”(Guba 1968, p.8) as each methodology had itsinherent assumptions and gaps in its findings.The problems with each methodology will bediscussed as will the findings. Whilst neither isa complete picture both methodologies didprovide issues for discussion with stakeholdersso that the negotiation process could beundertaken and a course of action agreed to.
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