Thanks for this explanation. I would like more information regarding what 'reprocessed and re-purposed' means, please. Surely, someone knows what happened to these drives. Basically, whoever consumed (re-purposed) these drives should pay for them; meaning issuing a credit to the customer and a debit to the re-purposing department.
Also, we discourage manual workarounds resulting from process deviations without corrective actions being implemented. Please confirm that all involved parties have since been instructed on the customer return process.