Given the ‘normal’ performance of our valves, as also experienced by DSM, we are under the impression that it’s not as simple as projected in your last e-mail.
On the other hand, we are willing to assist you in this matter, and don’t want to make this a dragging yes/no argument either.
Is there any form of meeting each other half-way? We’d like to propose following options:
1. Either we supply all recommended spare parts per enclosed overview, allowing us to provide pos. 422 and 431 free of charge.
2. Alternatively, you may just order pos. 422 and 431 where we can award you a special discount of 50% - THIS TIME ONLY.
For either option we are additionally willing to meet Rovithai half-way (i.e. 50/50) regarding packing & freight charges.
Hoping you’ll be able to understand our position too, please advise which of either proposal suits Rovithai best.
Looking forward to your reply, we remain.
Kind regards / Bien sincèrement / Mit freundlichen Grüßen,
DMN-WESTINGHOUSE