• Raised voices or an argumentative tone
• Facial expressions and/or body language showing:
- Anger
- Concern
- Dissatisfaction
- Aggression
• Situations where customers/guests appear:
- Flustered
- Unhappy
- Upset
- Frustrated
• Guests at a table who:
- Glance around as if seeking assistance
- Beckon you to come to their table
• People who:
- Slam doors
- Throw items
- Thump the table or service counter
• Overhearing a conversation as you walk past a customer, group or table indicating there is a problem – people often deliberately talk loud enough for you to hear they have an issue as opposed to making a formal complaint
• They prefer/want you to enquire if there is a problem rather than initiating a complaint themselves.