5.3 Designated Travel Agency
• All business travel arrangements must be booked through the designated travel agency. Acceptable exceptions include emergency air arrangements that need to be ticketed at the airport, or hotel reservations reserved directly at a convention rate.
• Novartis may deny reimbursement of expenses incurred for business if:
Arrangements for business travel have been made without the participation of the Designated Travel Agency; or
Such expenditures do not conform with this policy