Proposition 2: The greater the organizational learning process throughout the organization, the more successful is the KM and the outcome of organizational innovation in the organization.
Contribution of TQM to KM
Zhao and Bryer (2001) see strong links between KM and TQM, particularly in the areas of continuous improvement, and empowerment of the workforce. Zairi et al. (1999) also suggested that organizations that have reached maturity in their TQM programs, may have established the right culture and conditions to best develop KM programs. Kotler’s (2002) study confirms that an organization must develop internal awareness within itself to be able to respond and create innovative solutions for customers.