Next, changes that could be done to the current system and how it will affect the overall
performance and the improvement in service capability has been illustrated. These improvements
mentioned above led to increasing the patients served (capacity) from 48 to 72 (50%), reducing idle
time from 201600 sec to 129600 sec (36%) and increasing utilized time from 230400 sec to 302400
sec (31%), while the number of clinical staff remains the same with 5. The detailed results of these
improvements are shown in Table 4.