7. Force Majeure
Any event outside the control of Castle Malting®, and in particular any industrial action, operational accident or problem relating to the transportation of supply of raw materials, or any fire, flood, breakdown or freezing-up of machinery shall be deemed to be an event of force majeure. Where the event is such as to cause only temporary disturbance, the contract shall be suspended only for the duration of the event.
8. Dispute
The fact for the customer not to have received our general conditions in its mother tongue does not exempt him from their application. In case of dispute between parties, it is expressly agreed to attribute the exclusive competence to the courts of Verviers, Belgium, as well for the national as international sales. Any dispute between the customer and Castle Malting® is exclusively settled according to the Belgian law.
9. Loss Adjustments
Any delay in payment will result in a compensation for loss adjustments to the amount of EUR 40, in addition to a compensation for losses due to late payment (article L.441-6, al 12 of Code of Commerce).
• ORDER -
• ORDER INFO -
Making an Order
Orders may be placed 24 hours a day / 7 days a week through our website www.castlemalting.com or by faxing us at +32 (0) 87 352234. Customer service and order processing personnel are available between 8:00 am - 5:00 pm (Belgian time) Monday through Friday, and can be reached by calling at + 32 (0) 87 662095.
When making an order, please provide the following information:
• Company and contact person names;
• Telephone, e-mail address and fax number
• The exact delivery address with the postcode (if you would like us to organize the transport by land) or the port of delivery (if you would like us to organize the sea freight);
• Product name, type, and packaging;
• Quantity per each product needed;
• Desired pick-up / delivery date;
• Incoterms.
Upon receiving your order a customer service representative will revert to you with its confirmation and further information within the shortest delays.
Please call + 32 (0) 87 662095, if you experience any difficulty in filling out this form.