A summary of the results obtained can be articulated as follows: each project has its own indicators and an exhaustive list of criteria evaluation is not provided. This proposal will help in providing a picture of the services to improve the following: the relationship with the customer (Commercial and Project Managers reporting on customer follow-ups); operational reporting (internal indicators, quality reports); invoice control and indicator follow-ups by the Project Manager; and cost management. Alpha must share its intellectual resources and information with its partners under penalty of desynchronizing the rest of the chain and creating bottlenecks. All the actors should be involved – commercial, technical, data processing and financial – which will provide indicators to measure performance and the effectiveness of the Project Manager, CEO and HR, which will become a true added value. Indeed, a model could be used to predict which SMEs are more likely to become adopters of enterprise systems (ERP, customer relationship management, SCM and e-procurement) (Ramdani et al.,2009). SCM is thus the search for excellent total performance in a chain made up of companies which are independent but bound by a common objective: the satisfaction of the end customer.