Primary
1. Lead , direct and manage inbound /outbound site operation to ensure that the operations staff executes service agreement at or
above customer 's standards
2. To help planning & control the activity within section and ensure the customer’s routine demand & operational needs are met
3. Check working process with accuracy include and transmit all information to operation for standard working process as KPI target.
4. Manage revenue and expenses to Profit and Lost constrains
5. Plan and monitor daily staffing schedules and adjust accordingly to emsure adequate staffing levels that support operaiton demands
and BU objectives
6. Maximize profitability through superior customer service , effective and prompt communications and follow -up on all pending metters
with the customer
7. Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meet all
compliance requirements
Secondary
1. Ensure directives ,rules and procedures are communicated to all operation 's staff
2. Ensure the customer goods in being moved in safe and timely manner utilizing appropriate equipment and tools
3. Motivating , organizing and encouraging teamwork within the workforce ti ensure set productivity targets are met
4. Planning and mornitorning the storage , delivery and dispatch of orders
5. Overseeing stock control and processing orders
Safety - area
1. Ensure safety methods , practics and programs are implemented and maintained
2. Maintain a clean, professional and safe working enviroment by inspecting and scheduling maintenance and
ensure all office and warehouse equipment is properly accounted for in safe working condition