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We are currently seeking a high caliber professional to join our Global Process Centre (GPC) team as an Operations Executive
The Global Process Center (GPC) is responsible to handle all off-shore Operations. The GPC supports and fulfills processes for Asia Pacific, Europe, United States, Middle East, and Africa. The GPC is based in Bangkok and provides a one-stop service for operational and transactional services, and is absolutely vital to achieving global process consistency, workforce efficiency, and scalability.
In this role, you will,
• Handle processes through a range of systems - AS400 /GCRess / Outlook etc, and work with different offices / departments (Operations / Sourcing / Sales).
• Provide internal customer service to other offices and ensure internal queries are dealt with efficiently.
• Meet quality standards at all times.
• Work within agreed response times and proactively highlight potential gaps and lapses.
• Pass on feedback on ways to improve processes.
The successful candidate will be a college graduate with a minimum of 1 year working experience in a customer-service or customer-support function. Experience from the hotel or travel industry will be highly regarded. You must have an excellent command of written and spoken English, display an ability to work efficiently in a multi-cultural environment, be self-motivated and diligent.
You’ll achieve more when you join GTA