Skills in ‘change’ management enable personnel to build trust and constructive relationships
with their colleagues: in particular, persuasive communications, inspiring motivations and
leadership skills are desirable. Excellent leadership can be achieved through having a clear
vision of what is needed, a well-understood, comprehensive mission statement agreed by all
personnel, and role-model behaviours of excellent managers rewarded. Thus rigorous
recruitment and selection procedures, on-going education and training facilities, and clear
guidelines about what is expected of each employee are needed. World-class manufacturing
processes such as JIT, TQM and TPM are closely related and, in combination, can help foster
the achievement of better performances