The second aspect of knowledge management is people
management. Basically, this involves the management of tacit knowledge
that resides inside the heads of people. In actual practice it entails managing
the knowledge that exists alongside organizational processes involving
a complex set of dynamic skills, know-how and other knowledge-related
capabilities. In order to effectively manage the people that possess the
desired tacit knowledge, it is essential to take into consideration their cultural
and social values, attitudes and aspirations, and likes and dislikes. If this can be
done successfully, it can lead to the creation of new knowledge that otherwise
cannot be accomplished by information management alone.