The writer can conclude some main points based on the discussion in
the Third Chapter. The points are:
1. The Housekeeping Department of Novotel Solo is important to be
responsible for maintaining freshness, neatness, tidiness, and cleanness of
hotel area. To fulfill its duties, Housekeeping Department cooperates with
other Departments to operate the hotel function. They cooperates together
to serve and to give impressing satisfaction towards their guest.
2. The Housekeeping Department of Novotel Solo faces many problems and
those problems inhibit the Housekeeping Department to achieve its best
performance.
The arising problems and its solutions are:
a. Most of the Housekeeping staff cannot speak other languages than
English. The solution is hotel management holds the Foreign
Language's Training Program for its employee.
b. Most of the Housekeeping staff cannot speak English fluently. The
solution is hotel management holds English Training Program
regularly