The OD consultant developed a strategic plan which involved a diagnostic stage, third party invention facilitation and follow up procedures
Interviews were conducted with Don and Mary in the diagnostic stage, third party intervention involved perception sharing, problem identification and contracting. The follow up procedures took the form of four meetings with Don and Mary within the following year.
At the end of the follow up meetings it was noticed that Don and Mary respected their commitments and began building a basis of trust, which will result in a more successful and efficient OR