I am taking ownership of this Issue and will be assisting in dealing with your query. The Issue will be managed according to the Impact/Priority levels you have requested.
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Would you please provide a detailed steps describing how to export Crystal Report to PDF format on Report Console.
Please note that your detailed steps provided would help me to understand this issue happening scenario correctly.
Another thing is that is your defined Crystal Report based on OOTB form or customized form.
Please let me know form name along with form definition file if it is a customized one.
Is your AR Server a Unicode AR Server? Please let me know character set configured for your AR Server.
The character set can be found at Server Language of Configuration Tab on AR Server Information form.